Tuesday, June 28, 2016

For the Birds: 1950s Glam


This post is about a dress that almost wasn't. GASP!


A few weeks ago, my gal Kara over at The Dressed Aesthetic featured online vintage repro shop, 1950s Glam, on her blog and offered a promo code on top of looking absolutely lovely in a dress she received from them.

Whenever I hear of a new brand from a fellow blogger, I usually go check it out. I didn't anticipate wanting to purchase anything but when I saw this dress covered in birds, I decided to give 1950s Glam a try. I took advantage of the generous 20% off code Kara offered and ordered it.


At first I didn't know if I should - it's a bit different for me with its neutral brown and navy tones  - but I just adored the little birds and style of the dress. With 20% off, I figured why the heck not?


A couple days after ordering, I received an email from Isabella at 1950s Glam informing me that they were sadly sold out of the bird dress in my size and that the website had medium listed in error.


WELL, THAT'S JUST GREAT! I thought as I read her email, fully expecting the rest of her note to be just an apology and a notice that I'd be getting a refund, BLAH BLAH BLAH!


To my surprise, I was wrong! Instead, Isabella offered me a choice. She said she was happy to give me a refund but she also offered to have the dress made for me.

WOAH - WHAT?


You read that right! Instead of fixing the error with a refund or a future discount code and forgetting all about little old me, Isabella went above and beyond and offered to have one made for me in my size - for no additional cost! It would just delay my order by a couple of weeks.


A couple of weeks was no big deal to me (especially since I would be traveling to Austin for one of them), so that is what I did! Sure, it's not the only bird dress out there, but it kind of feels special knowing they made this one extra dress just for me.


I think this story says a lot about this company's mission and appreciation for their customers. How many times have you ordered something somewhere only to be told after it was over sold and there weren't any left? It's so frustrating!


1950s Glam could have just issued me a refund like most other companies and been on their merry way, but instead, they did something companies don't do and made an extra dress to fill that one order as promised.


It's offers and service such as Isabella's that make me want to go back and shop with 1950s Glam again - how companies treat their customers says a LOT about them. Often, it's the customer service experiences I have with shops that lean me one way or another with a company. It really can sway your decision to come back.


So great work, 1950s Glam, and thank you so much, Isabella! I love my bird dress! It fits perfectly (she even double-checked the measurements of a medium with me in case I wanted to change them to suit my size!) and I really appreciate that extra step you took to make me a happy (and most likely returning) customer. Because of 1950s Glam's awesome customer service, this dress buying experience was certainly NOT for the birds!

Here are some LOVELY bloopers for you - me angry at the wind at my sister's apartment. She's so nice and keeps snapping pics at these moments...

6 comments:

  1. That is truly spectular customer care. I've had the joy of working with 1950s Glam myself, too, and can fully attest to what an stellar business woman Isabella is.

    How fabulous is this dress! I adore the dark background and elegant birds, the classic cut and the wonderful vee neck. It's so delightful and really looks awesome on you, dear gal.

    Big hugs & happy end of June wishes,
    ♥ Jessica

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  2. Omigosh, I love you in this dress! I'm so happy I could introduce you to 1950's Glam. And what an amazing story...I had the BEST experience with them too and totally agree that clothes are what get me interested, and good customer service is what keeps me coming back. This dress was definitely worth the wait - you look amazing! (also, your bloopers made me spit my coffee... ;)) xxx
    -Kara
    www.thedressedaesthetic.com

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  3. Gorgeous print! Who could resist all the pretty birds? Love the twirl shot, but the little blooper reel was just too fun.
    Zella Maybe

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  4. Amazing customer service! That's what comes from using a small company. I couldn't ever see a big high street brand doing that.
    I love the print on the dress, it's so cute, and that little brooch is just adorable. However, I must mention those shoes! They are absolutely gorgeous and just perfect for the summer. Can I ask where they're from?

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    1. Hi Cate! Thank you so much for your kind words! Aren't these shoes incredible? I am so in love and have multiple colors - they are by BAIT Footwear. Their site is simply www.baitfootwear.com. Be careful! They have such lovely styles! ;)

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  5. That print is amazing! I love that the birds are realistic instead of cute/cartoony (although those are good too!)

    It's always awesome to hear about a company that cares about good customer service. I'll have to check them out.

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